Grand Hyatt Tokyo: Where to Stay in Tokyo with Kids

After an excellent 14+ hour flight from NYC to Tokyo on Japan Airlines First Class, we were ready to hit the ground running but our first stop was our Tokyo hotel. As Hyatt Globalists, the best options were the Grand Hyatt Tokyo in the Roppongi district and the Park Hyatt Tokyo in the Shinjuku district. We chose both so that we could review and compare them, so here’s our Grand Hyatt Tokyo review. This family-friendly 5-star hotel gets our vote for where to stay in Tokyo with kids. The Grand Club Lounge with complimentary breakfast, evening cocktails and canapés made this hotel extremely kid-friendly and helped us save a ton of money. Throw in a convenient location, outstanding service, a beautiful indoor pool (which is always a hit with the kids), a well-equipped fitness room, and a luxurious spa and you have everything you need for a wonderful family vacation in Tokyo.

**Our WTA score represents our own views based on our personal experience with the entity being reviewed.

Grand Hyatt Tokyo Review

The Grand Hyatt Tokyo is a category 6 Hyatt property conveniently located in the heart of the Roppongi district. The luxury hotel features 387 rooms and suites, a superb Grand Club Lounge with city views, 7 restaurants, 3 bars, a spa, indoor pool, fitness room, beauty salon and 5-star hotel amenities.

How we booked our stay at the Grand Hyatt Hotel Tokyo

As a Hyatt category 6 property, the standard room rate (which goes for $500/night in November) can be secured for 25,000 points/night. We booked our stay on points and cash using 12,500 Hyatt points and $150/night, earning some points back in the process.  Using one of our Hyatt Globalist confirmed suite upgrades, we ended up with the Grand Executive Suite King on the 19th floor with excellent views of the Roppongi district. We saved thousands of dollars in the process, making it a great redemption. Check out our reviews of Park Hyatt Tokyo and Hyatt Regency Osaka for more ways to save on accommodation in Japan using World of Hyatt points.

Service at Grand Hyatt Tokyo

From the moment we pulled in through the parking area, we were approached by the friendly well-dressed staff, some of them literally wearing white gloves. One of the staff members took care of our car while another helped us with our luggage and escorted us to the lobby to check in. Our son fell asleep during the drive from Haneda airport to the hotel, and the kind bellman even offered to carry our son to the couch by the check-in desk. We politely turned him down since we didn’t want our son to wake up in a panic about a stranger carrying him, but appreciated the kind offer.

Grand Hyatt Tokyo Lobby and Reception

The lobby area is inviting, classy and spacious since the hotel holds a large number of conferences, weddings, and other events. We checked in at the main reception desk, but the Grand Club Lounge on the 10th floor also offers check-in and check-out for guests staying in rooms with club access. During check-in, front desk staff explained our Hyatt Globalist perks and amenities and informed us of the hotel layout. Then they showed us to our beautiful suite on the 19th floor.

Our curious daughter roamed around enjoying the Christmas decorations in the lobby. We visited in mid November when the lobby was decorated for the holidays, giving it an extra festive feel.

Grand Executive Suite King

Upon arriving to our suite, we appreciated the welcome gift of fresh fruit, bottled water and a personalized welcome letter after our long intercontinental flight. The Grand Executive Suite is a massive 1078 sq ft suite with contemporary decoration, city views, and automation controls for the lights and full blackout curtains. The suite was generously equipped with a dvd/cd player, bluetooth speakers and a large 32-inch flat screen TV to entertain our kids. The spacious living room had a dedicated work area, a huge L-shaped couch and ottoman, and additional seating for 2 in the corner with views of the city. The suite felt like a very large apartment designed for traveling families or for long stays,  which we greatly appreciated. The kids especially loved the bowls of candy they left for us on the ottoman. 😉

The bedroom consisted of a comfortable king size bed with a second 32-inch flat screen TV, humidifier, safety deposit box and a very large closet. The bedroom also had USB and power outlets on both sides of the bed, which came in handy with all our electrical devices. There was an additional seating area by the window with beautiful city views. The bedroom had sliding doors to allow for an open feel during the day and privacy at night. The kids slept in the living room while we had the bedroom to ourselves, which always makes for a more pleasant family vacation and a happier husband. 😉 Wink wink if you get my drift.

The bathroom connected to both the bedroom and the living room, which meant the kids didn’t have to sneak through our bedroom in the middle of the night. It was extremely spacious with a large jacuzzi bath tub, shower big enough for a whole family to fit, large vanity, separate room with a toilet, and a dressing area. There was also a 13″ flat screen TV so you could watch the morning news while getting ready, a hairdryer, and bathrobes.

The luxurious toiletries were by June Jacobs spa collection in a green tea and cucumber scent. They smelled so good that we got some extras to take home. Housekeeping replenished them both during morning and turning service.

The best part about the bathroom was the Toto toilet, which had several different cleaning modes to make sure you left that toilet seat as clean as a whistle.  Our kids got a kick out of that until our daughter was trying to flush but accidentally got squirted in the face with toilet water, making her weary of any fancy Japanese toilet seat ever since! 😂

Grand Hyatt Tokyo Pool

As a family with young energetic kids, a pool is high on our list of criteria we look for in a hotel. The red granite indoor pool at the Grand Hyatt Tokyo is absolutely beautiful and tranquil, although not intended for families with young children. We assume it’s because the hotel is very popular with business travelers who don’t want to deal with loud kids splashing around in the pool while they are trying to get in a workout. It is part of the Nagomi spa and fitness center on the 5th floor, and their policy is only to allow children age 5 and up into the pool and whirlpool. Children age 5-15 are restricted to use the pool between the hours of 9am and 6pm, although they did not enforce this rule with us thankfully. The pool is open from 5am to 10pm for adults and is complimentary to all hotel guests.

We somehow made it into the pool with a 3 and 5 year old, most likely because our kids are really tall for their age and looked old enough. Whew, what a relief! When they were up at 3am because of jet lag, we literally were counting down the hours until the pool would open. We didn’t have our light therapy glasses to beat jet lag yet for that trip, and we experienced the worst jet lag of our lives!

The pool area also included an illuminated whirlpool, which was so relaxing. The pool is surrounded by a hardwood deck and the whole area is very serene and calming. There are lounge chairs and ambient lighting for those wanting to sit back and read after their swim.

Grand Hyatt Tokyo takes cleanliness before entering their swimming pools very seriously. Guests must leave their slippers or shoes and clean their feet before entering the pool deck in this little area where you step into tiny pools on the floor at the entrance. Guests are also required to shower before entering the pool. Guests must also use a swim cap, and the spa will lend you one if you don’t have your own.

Grand Hyatt Gym

The fitness center is located directly above the indoor pool and looks down into the pool. It is well-equipped with strength training and cardio equipment by TechnoGym. Personal trainers are also available. The fitness center is reserved for guests age 18 and older between the hours of 5am and 10pm. One thing that really impressed us was that the spa and fitness center rent out shoes, socks, shirts, shorts, pants and even swimsuits in case you forgot your own or were traveling light. The rentals are complimentary for guests staying in suites and Hyatt Globalists.

Nagomi Spa

The Nagomi Spa infuses indigenous healing treatments with renowned international methods to create nagomi, which means harmony and balance in the mind, body and soul. The entire spa, from the zen pool deck to the serene locker areas, puts your mind and body at ease. While the pool is complimentary for all hotel guests, the spa’s locker areas require an extra fee. World of Hyatt members and guests staying in certain room types have complimentary access to the locker areas, which include hot and cold plunge pools, a sauna, and steam room. I spent some time relaxing in the steam room and sauna while Bertaut entertained the kids at the pool and felt like a million bucks afterwards! I also loved how the locker rooms were equipped with everything you’d need to get ready for the day, from hair dryers to bath and beauty products. Spa treatments include massages, facials, and body treatments.

Grand Club Lounge

One of our favorite perks of Grand Hyatt hotels is access to the Grand Club Lounge, which makes traveling with kids so much easier and cheaper. The Grand Club Lounge at Grand Hyatt Tokyo was very generous with complimentary breakfast, evening cocktails and canapés from 5:30-7:30pm, and all-day coffee, tea and soft drinks. Our kids love milk and can’t go to bed without having a glass at night. It was so nice (and free) to swing by the lounge on our way to our room and get their milk rather than having to order and wait for (overpriced) room service.

The evening cocktail and canapé selection at the Grand Club Lounge could serve as dinner, saving more money in the process. It was so convenient with the kids as we could have happy hour cocktails and a light dinner and be in our room within minutes to get them ready for bed. I know we’re not the only parents who look forward to a glass of wine or two after a long (sometimes chaotic) day of sightseeing with kids. The drinks were flowing too in the grand club lounge! As soon as your glass was empty, the staff came by with the bottle to offer another glass. We appreciated the excellent service.

We also appreciated the personalized concierge service in the Grand Club Lounge. Our kids unfortunately both got sick the day after we arrived and were screaming in pain long enough that we knew we needed to have them seen by a doctor. We spoke to the concierge and they set us up with an appointment at a nearby international travel clinic. Both kids had ear infections and needed antibiotics, which were filled at the travel clinic (although it cost us $600 out of pocket to our horrific surprise). Nonetheless, we were able to put our minds at ease knowing they were on the mend.

Grand Hyatt Tokyo Restaurants

The hotel has an impressive selection of restaurants and bars for when you decide to venture beyond the Grand Club Lounge. Since it is not just a leisure hotel but a popular business hotel and conference center, Grand Hyatt Tokyo delivered big on dining options and variety of cuisine. One popular restaurant is The Oak Door, a steakhouse specializing in premium meats cooked in an open kitchen. The French Kitchen features French cuisine all-day long and has a terrace. Fiorentina serves Italian cuisine for breakfast, lunch and dinner and focuses on seasonal ingredients. Roku Roku is a Japanese sushi restaurant featuring Edo-mae-style sushi and sashimi with seafood from local markets. Keyakizaka is a teppanyaki restaurant, Shunbou serves Japanese cuisine, and Chinaroom serves Chinese dishes.

If you have a sweet tooth, don’t miss Fiorentina Pastry Boutique with its award-winning pastries, chocolates and cakes. If you’re still thirsty after happy hour at Grand Club Lounge, head to a Grand Hyatt bar. There are 3 to choose from- The Oak Door Bar, French Kitchen Bar, or Maduro, which features nightly live entertainment.

We did not dine at any of these restaurants since we either enjoyed complimentary food and drinks at the Grand Club Lounge or were out and about exploring Tokyo until we were ready to collapse into bed. However, considering the high quality of the food at the lounge, we imagine that the food at the other restaurants was equally delicious.

Grand Hyatt Roppongi Business Center

Since we were there for a family vacation, we didn’t need to use the business center. We didn’t even take a photo, which is unusual for us. However, it is located in the lobby and is open from 8am to 10pm. The business center provides a fax/copy/print/scan service, translation/interpretation arrangement, messenger service, equipment rental, meeting rooms, SIM cards, Wi-Fi router, and dedicated business concierge. It’s always nice to have access to a business center in case you need to print out confirmations or tickets.

Proximity to metro and airport at Grand Hyatt Roppongi Hills

When it was time to explore Tokyo, we were happy to be staying in the heart of the city in Roppongi Hills. This neighborhood is a center for business, fashion, culture, and leisure with over 200 shops, an art museum and observatory. The Grand Hyatt Tokyo is conveniently located 3 minutes away from the Roppongi metro station. The hotel’s prime location in the center of the Roppongi district with easy access to shops and touristic sites makes it an excellent home base when exploring Tokyo. Concierge were extremely helpful in giving us directions on how to get around the city using metro, which was clean, efficient and affordable.

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We flew into Haneda airport and were able to make it to the Grand Hyatt Tokyo in 40 minutes by car. Those coming in from Narita should expect 90 minutes by car. We made the mistake of renting a car in Japan since we used the metro or taxis in Tokyo and had to pay absorbitent tolls when we left the city and drove to Kyoto. We recommend relying on public transport in Tokyo, although thankfully we didn’t have to pay for parking at the Grand Hyatt Tokyo.

Conclusion of Grand Hyatt Tokyo Review

We’ve consistently had positive experiences with Grand Hyatt properties, and the Grand Hyatt Tokyo hit the mark high from the moment we set foot on the property to the time we left thanks to outstanding service and attention to detail. The location in the Roppongi district makes the hotel a no-brainer not only for business travelers but also for traveling families. The Grand Club Lounge offered excellent views, food, and drinks but more importantly great value for families. The Nagomi spa and fitness center offered a tranquil indoor pool, a nicely equipped gym, and a mind-balancing Spa. Being able to stretch the value of our points by staying in the Grand Executive Suite in one of the most expensive cities in the world made the experience all the more enjoyable.

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